Shipping & Returns Policy

RegisteredPeptides.com  ·  Effective January 1, 2026  ·  Last Updated: June 2026

This Shipping & Returns Policy explains how RegisteredPeptides.com processes, ships, and handles returns and refunds for orders placed on www.registeredpeptides.com. By placing an order, you agree to the terms outlined below.

01  Domestic Shipping Only

RegisteredPeptides.com ships exclusively within the United States, including the contiguous 48 states, Alaska, and Hawaii. We do not offer international shipping under any circumstances.

Orders with a shipping address outside the United States will be automatically cancelled and fully refunded. We are unable to make exceptions to this policy.

02  Order Processing

All orders are subject to verification and eligibility review before processing. Please allow the following timeframes:

• Order verification: 1–2 business days. Orders requiring additional eligibility review may take longer;
• Order processing & fulfillment: 1–3 business days after verification is complete;
• Business days: Monday through Friday, excluding U.S. federal holidays.

You will receive an email notification with a tracking number once your order has been shipped. Processing times may be extended during high-volume periods or due to product availability.

We reserve the right to place any order on hold pending additional identity or eligibility verification. If we are unable to verify your eligibility within 5 business days, the order will be cancelled and fully refunded.

03  Carriers & Shipping Methods

We ship via the following carriers depending on order size, destination, and selected service:

• UPS (United Parcel Service)
• FedEx
• USPS (United States Postal Service)

Available shipping speeds and estimated delivery windows are displayed at checkout. Estimated delivery times are provided by the carrier and are not guaranteed. RegisteredPeptides.com is not responsible for carrier delays.

04  Packaging & Handling

All orders are packaged with care to maintain the integrity of research compounds during transit. Where required, products are shipped with appropriate temperature-sensitive packaging and insulation.

All shipments are plainly labeled in compliance with applicable carrier and regulatory requirements for research chemicals. We do not include product names or descriptions on the exterior of packaging.

Some peptide compounds may be subject to regulatory labeling requirements. We comply with all applicable U.S. federal and state regulations governing the packaging and transport of research chemicals.

05  Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your carrier tracking number. You can use this number to track your shipment directly on the carrier’s website:

• UPS: www.ups.com/track
• FedEx: www.fedex.com/tracking
• USPS: tools.usps.com/tracking

If you have not received a tracking email within 5 business days of your order confirmation, please contact us at [email protected].

06  Risk of Loss & Title Transfer

Title to, and risk of loss of, all products passes to you upon delivery to the carrier at our fulfillment location. Once a shipment has been handed off to the carrier, RegisteredPeptides.com is not liable for delays, damage in transit, theft, or loss caused by the carrier or circumstances beyond our control.

If your tracking information shows delivery but you have not received your package, please first check with neighbors and building management, then contact the carrier directly to file a claim. If the carrier cannot locate the shipment, contact us within 7 days of the reported delivery date and we will assist in the investigation.

07  All Sales Final

We take the integrity of our compounds seriously. Accepting returns of research chemicals poses significant chain-of-custody, contamination, and regulatory risks. This policy exists to protect both our customers and the integrity of your research.

08  Exceptions & Eligible Refund Situations

We will review refund or replacement requests on a case-by-case basis in the following limited circumstances:

Defective or incorrect product:

• You received a product that is materially defective, damaged in transit, or does not match the product you ordered;
• You must notify us within 5 business days of the confirmed delivery date;
• You must provide clear photographic evidence of the issue and your original order number;
• Products must be in their original, unopened condition to be eligible for replacement or refund.

Lost shipment:

• The carrier confirms the package is lost in transit (not simply delayed);
• You must report a suspected lost shipment within 14 days of the original estimated delivery date;
• We will initiate a carrier investigation before issuing any replacement or refund.

Order cancellation before shipment:

• You may cancel an order for a full refund only if the cancellation request is received before the order has been processed for shipment;
• To request a cancellation, contact us immediately at [email protected] or text +1 (510) 389-8757;
• Once an order has shipped, cancellation is no longer possible.

Eligibility denial:

• If your order is cancelled because we are unable to verify your eligibility (age, professional credentials, or jurisdiction), you will receive a full refund automatically within 5–10 business days.

09  Refund Process & Timeline

If your refund request is approved:

• Refunds are issued to the original payment method only. We do not issue refunds via check, cash, store credit, or alternative payment methods;
• Please allow 10–14 business days from refund approval for the credit to appear on your statement, depending on your financial institution;
• You will receive an email confirmation when your refund has been processed on our end;
• Shipping charges are non-refundable except in cases where the error was caused by RegisteredPeptides.com.

10  Damaged Shipments

If your package arrives visibly damaged, please take the following steps:

• Photograph the exterior packaging damage before opening;
• Photograph the contents and any damaged products;
• Do not discard any packaging materials, as they may be required for a carrier claim;
• Contact us within 5 business days of delivery at [email protected] with your order number and photos.

We will assess the damage and, where appropriate, file a claim with the carrier and arrange a replacement or refund.

11  Contact Us

For shipping inquiries, return requests, or any questions about this policy, please contact our support team:

Our support team is available Monday through Friday. We aim to respond to all inquiries within 1–2 business days.

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All products are sold strictly for in vitro research and laboratory use only. Not for human or veterinary use. Not evaluated by the FDA.